Georgian Service Network - GSN has been successfully working on the Georgian market since 2011. The company is the biggest distributor of POS equipment and POS software in Georgia. The main products that GSN offers are: POS systems, POS software, cash registers, fiscal printers, barcode Scanners, electronic scales and etc. Furthermore, the organization is represented by 15 branches all over Georgia, with the headquarters located in Tbilisi.

For more information regarding products and services offered by GSN, you can visit our official website: http://www.gsn.ge.

Georgian Service Network - GSN is pleased to announce a contest to occupy a vacant position of the Head of Customer Support Department in Tbilisi, Georgia.

The Customer Support Department helps the consumers via telephone, e-mail and online-chat and includes the technical support team which implements technical support by arriving at the required scene.

Working schedule: Full.

We offer:

• Competitive salary + bonus scheme based on the achieved results
• Vast opportunities to develop professionally
• Friendly working environment

The salary depends on the applicant`s skills, work experience and competence.

Who are we looking for?

We are looking for the people who can take responsibility for the maintaining continuous contact between the company and consumers and ensuring the high quality of the communication.

Main functions/duties:

• Manage the customer support team staff
• Elaborate the department developments strategy, submission for further approval and its implementation.
• Introduce and develop the consumer service standard in the department.
• Ensure the efficient, smooth operation of the department.
• Elaborate logics and conceptions for the development of the call center program(s).
• Optimize the processes.
• Manage the incoming/outgoing calls following established standards.
• Immediately detect and resolve problems and obstacles the consumers may encounter.
• Closely collaborate with the other members of the team for the achievement of common goals.
• Constantly focus on the satisfaction of the consumer.
• Develop and maintain professional and positive attitude to the consumer.
• Response to the consumer`s need in time.
• Manage the work-related processes.
• Constantly focus on increasing/maintenance of the service quality.

Requirements:

• Attitude, focused on the consumer and results.

Required skills and qualification:

• Minimum 2 years of experience working on the same position
• Service-related skills (courtesy, emotional stability, ready to help consumers, redirect them in a right way, improvement of mistakes)
• Effective communication skills
• Clear expression of opinions
• Skilful to speak clearly
• Smart, well-organized, to be able to work in tense regime
• Skills of communication and holding negotiations
• Skills to select priorities, time management and organization
• Higher education (Bachelor or Master)
• Knowledge of languages: Georgian - Native; English - High; Russian - Recommended
• Knowledge of computer and MS Office.

If you feel you have the required skills and experience to fulfill this role, please submit your CV, only in English, to: vacancy_ceo@gsn.ge and indicate "Head of Customer Support Department" in the subject line of your email.

The GSN team wishes you success.